- No refund.
- If the customer finds any damage to the received product, the customer must call the customer service hotline of this website (852) 2723 2617 within 3 days after receiving the product. The product must be packaged together with the original packaging and in a "new" condition for exchange.
- If the product is damaged due to improper use, it will not be accepted for return or exchange.
- If you need to exchange the product, please bring the goods and present the purchase receipt and credit card to go through the relevant procedures.
- Exchanges without receipts will not be accepted.
- Returned goods must be returned together with all gifts (including cash coupons or gifts) attached to the purchase of the goods, otherwise the value of the gift will be deducted from the refund.
- Please note: all engraved jewelry, custom-made, modified products, discounted products and silver jewelry are not eligible for return and refund services.
- The Pearl Farm reserves the right to amend the terms and conditions without prior notice.
- In case of any dispute, the decision of The Pearl Farm will be the final decision.
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